Frequently Asked Questions

Here are the answers to the most frequently asked questions from our customers.
Alternatively, you can also make contact via our Customer Service: [email protected].

Ordering Tickets

How secure is my order with Prague Classical Concerts?

Prague Classical Concerts is an official ticket partner for all performances offered through the portal. We only sell tickets that are approved by our partners and the concert organizers. We have a strict privacy policy that protects your data, and our order processes meet the high standards set for online shops.
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How can I order more than one category (standard, student, or senior)?

Add your first category of the chosen event to your cart by clicking the "Buy Tickets" button on the event page.

Then select "Add another ticket" in the cart. You are forwarded back to your chosen event, and you can add another category and proof it by clicking the "Buy Tickets" button.

Now you have both chosen categories in your cart.

You can repeat this process and buy more categories.
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Where will I be seated for the performance?

For events with assigned seating, you can choose a ticket category when you order your tickets. You will receive the best available seats at the time of purchase, and your party will be seated together.

If there is no assigned seating, you will choose your seats yourself at the venue, according to your ticket category. We recommend that you arrive early in order to select good seats.
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Where do I find reduced prices for children, students, seniors, or groups?

We are pleased to offer reduced ticket prices for groups of 10 or more. Send us an email [email protected] with the number of people and the event you would like to attend, and we will respond with an individual offer.

If we offer a reduced category for children, students, or seniors, you will find it in the detail of the concert.
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How can I order if I do not have a bank account or credit card? I don’t want to disclose my bank details online.

You can also book your tickets by our email [email protected] where you can pay via bank transfer. Your tickets will be sent to you as soon as we receive your payment.
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Payment

At what point in the booking process will my bank account or credit card be charged?

For credit card payments, you will only be charged after your e-Ticket has been delivered. If there is a delay in the confirmation of your order, the payment will be set "on hold" until we are able to issue an e-Ticket. Confirmation usually follows within hours, no later than 24 hours. If the waiting period exceeds seven days, the "on hold" status will automatically be released.
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Does Prague Classical Concerts charge extra fees?

We guarantee the same price of tickets as prices at the box office. No further fees are charged.
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In a case of refund, how can I check that my refund request was correctly processed?

Please send us an email to [email protected] and we will consult our payment provider and our accounting department to ensure that the refund has been made.
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Ticket Delivery Options

How and when do I receive my tickets?

Your e-Ticket will be sent by email as a PDF file attachment. On the day of the performance, you will need to present your e-Ticket (printed or from your portable electronic device) at the entrance or box office of the event.

You will receive an order confirmation immediately after placing your booking. For some events, confirmation is required from the event organizer, before we can issue the e-Ticket. Your e-Ticket will be delivered you no later than 24 hours after making your booking. If you place your order on the day of the event, the e-Ticket will be delivered you no later than two hours before the event.
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What can I do if I don't receive my e-Ticket?

If your e-Ticket does not arrive by email within 24 hours after your booking, please contact us by email [email protected].

Please check your spam folder, especially Hotmail users.
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Your e-Ticket

Do I have to print the e-Ticket or can I save it on my Smartphone?

You don't have to print the e-ticket, you can save it on your portable electronic device.
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Can I resell my e-Ticket?

Your Prague Classical Concerts e-Ticket is personalized and non-transferable. Resale is not possible.
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Event cancellation

What happens if the event is canceled after I book my tickets?

In the rare event that the organizer of your chosen event should cancel the performance, Prague Classical Concerts will refund 100% of your ticket. For more info, see our Terms and Conditions.
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Dress code

What to wear?

There is no dress code for most classical music concerts in Prague, but for the large symphonic concerts in Smetana Hall (Municipal House) and Dvorak Hall (Rudolfinum), wearing smart casual is recommended. In the summertime, wearing long trousers and covering your shoulders is advised when attending a concert in church or a synagogue.
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